Repairs and Holds

REPAIRS

While we strive for the highest quality of craftsmanship, jewelry is inherently fragile and may need a fix now and then.  Our repair price and lead-time depends on the nature of the repair needed.  Repairs due to wear and tear or accidents will incur a minimal fee to help us cover the cost of providing this service.  We will hold finished repairs for 2 months once the customer is notified of a finished repair.  We do not offer repairs on sample sale pieces. 

Please ship repairs to:
Attn: Repairs 

Marisa Mason Jewelry

1803 Fourth ST

Berkeley, CA 94710

 

HOLDING ORDERS 

Once order is purchased or repaired and customer had been contacted that it is ready for pick up, we will only hold it in our stores for 1 calendar year. We will attempt to contact the customer multiple times, but after one year there is no eligibility for refund or and we are not responsible for providing the order.